Two women working in an office. One woman with dark, long, curly hair is standing and smiling, while the other woman with blonde, wavy hair is sitting at a desk with a laptop. The desk has a keyboard, mouse, glasses, a notebook, a mug, and a hand sanitizer bottle.

Natalie and Lynn

For over 23 years, Natalie and Lynn have worked side by side in medical administration, building a partnership that feels more like second nature than a job. “We trust each other completely and share the same values of professionalism, empathy, and attention to detail. That trust and understanding mean we work seamlessly together, understanding each other’s strengths, anticipating each other’s needs and supporting one another to deliver the very best service. Orchid Medical Secretarial Services is the result of that partnership - a business built on experience, reliability, and a genuine passion for helping consultants and patients alike”.

A woman with long dark hair sits at a white desk working on a silver laptop in a bright, modern office, with a white mug and a potted plant nearby.

Natalie

With over 27 years of experience in medical administration, Natalie brings a wealth of knowledge and expertise to Orchid Medical Secretarial Services. Her career began in the NHS, where she worked across general surgery, urology, radiology, and orthopaedics, earning her AMSPAR qualification along the way. Over the years, Natalie has supported consultants in both NHS and private practice, managed busy medicolegal services, and helped establish a private healthcare company working alongside the NHS.

Natalie’s approach is built on professionalism, empathy, and attention to detail, ensuring seamless communication between consultants and patients. She prides herself on delivering a bespoke, reliable service that allows clinicians to focus on patient care.

Contact Natalie
A woman with long blonde hair, wearing a black blazer, is sitting at a white desk with a notebook, a smartphone, and a laptop, smiling and writing in her notebook, in a bright, well-lit office with white walls and a vase of white orchids.

Lynn

With 29 years of experience in medical administration, Lynn brings exceptional expertise and reliability to Orchid Medical Secretarial Services. Her career began in the NHS within ophthalmology before moving into orthopaedics, where she earned her AMSPAR qualification. Over the years, Lynn has worked alongside consultants in both NHS and private practice, helping to establish and manage a private healthcare company that supported reducing NHS waiting lists and delivering high-quality patient care.

Lynn is known for her organised, proactive, and personable approach, ensuring smooth communication between consultants and patients. She takes pride in building strong professional relationships and providing a service that is both efficient and empathetic.

Contact Lynn

Why choose Orchid Medical?

At Orchid Medical Secretarial Services, we deliver a truly bespoke service tailored to your individual needs. You tell us what you require, and we make it happen - efficiently, confidentially, and with the highest standards of professionalism.

Based in the North East of England, we provide a fully remote service across the UK, ensuring flexibility without compromising on quality. Every client is assigned a dedicated medical secretary, guaranteeing continuity of care and a single, reliable point of contact between consultant and patient.

Our ethos is built on compassion, empathy, and trust. We pride ourselves on forming genuine connections with both patients and consultants, creating a seamless experience that feels personal, not transactional. By managing your private practice autonomously, we free you to focus on what matters most - delivering exceptional patient care.

An orchid is a symbol of delicate strength and quiet resilience which we believe represents the company that we are building together gradually and carefully with a solid foundation of our experience and empathy for our patients.